Quick FAQs

When do we ship?

  • We strive to fulfill all orders within 1 day of payment unless you are preordering; in which case it will ship on the date stated. Sometimes we need more time for fulfillment, it isn’t likely, but we’re a small company and thank you in advance for understanding!
  • Tracking number will be provided at time of shipping. Dr. Feelgoods cannot be held responsible for lost or stolen packages. Please see Shipment Protection
  • Shipping options include USPS, UPS, and FedEx.
  • Saturdays, Sundays, and holidays are excluded from all shipping-time calculations.
  • Holidays may produce a 2-day delay in order fulfillment due to postal carrier overload.
  • Shipping estimates are from the time of shipping, not always the same time that your order is placed. If items in your order are on backorder (noted on the product page), your full order will ship together when item(s) is/are back in stock.
  • Transit time begins after processing, when your order is picked up by the postal carrier.
  • Transit time excludes Saturday, Sunday, and holidays. Occasionally 2 processing days are needed before transit time begins.
  • Please note that we are not responsible for abnormal delays on the part of the postal carrier (USPS, or FedEx, or UPS) after your package is given to the carrier.

Cost of Shipping

  • Shipping charges are calculated based on the total weight of your order. Most packages are shipped via USPS, and a tracking number will be emailed to you upon shipment. Some larger packages will ship via UPS.
  • Thank you for choosing to support Dr. Feelgoods, a small American business! We appreciate your understanding that our staff is not required to work late nights, Saturdays and Sundays, or holidays in order to ensure the best possible working conditions and staff well-being.

Missing Product

  • We cannot take responsibility for items lost in the mail – but we will always do our best to make sure you’re happy and find a resolution.
  • If you did not choose Shipping Protection at checkout: If your package is tracked as “Delivered” but you can’t find it, please contact the postal carrier for assistance. We are not responsible for mis-delivered, lost, or stolen packages where Shipping Protection wasn’t paid for.
  • If your product is stolen or goes missing, please wait 24 hours before contacting us, as items sometimes are delivered after the carrier has marked it as such. If you have not received your package after the 24-hour window, please contact us at info@drxfeelgoods.com.
  • In both cases of missing packages, due to fraudulent activity – you must purchase Shipment Protection in order to receive a refund/replacement.
  • It is the responsibility of the customer to understand their local postal service’s policies and procedures regarding package delivery. The customer is expected to communicate with their local postal service and neighbors in an attempt to retrieve any lost packages.

Damaged / Broken Product

  • You are eligible for a replacement product if you included Shipment Protection in your purchase.
  • If you break your item within the first 30 days of having it, we can offer you a discount to replace the product, but we cannot replace it for free – this does not include shipping costs.

International / Global Shipping

We do not yet ship internationally.

Other Policies

Please email us at info@drxfeelgoods.com for any questions and concerns.


Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@drxfeelgoods.com

Where can I find out about deals, discounts, restocks, and more?

The best place to stay up-to-date on Dr. Feelgoods news is our mailing list and our Instagram (@drxfeelgoods).

Apparel Sizing

  • The products tend to fit true to size. You should order whatever size you normally wear for similar items from other brands.
  • Each product has a photo of the sizing chart included on its product page. Be sure to reference this chart to ensure you order the perfect size.
  • If your Dr. Feelgoods apparel item doesn’t fit quite right, you can make an exchange. Email info@drxfeelgoods.com for more info regarding how that works.

Discreet Shipping

Packaging is simple and plain, with NO logos or branding. We value your privacy, and never send any unsolicited mailings—only what you choose to order from us.

Holidays Observed

The following holidays may delay processing and transit time by up to 2 business days:

  • Martin Luther King Day
  • President’s Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous People’s Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve (observed)
  • Christmas (observed)
  • New Year’s Eve (observed)
  • New Year’s Day (observed)

Address Changes & Delivery Issues

  • If you’ve entered your shipping address incorrectly, please contact us as soon as possible after placing your order.
  • Once the package has been picked up by the postal carrier, we’re unable to make address corrections.
  • If the carrier does not deliver your package and it is returned to us, we will refund item cost. This refund occurs after the package is returned to us. You’re welcome to place a new, replacement order at any time—and please verify that your shipping address is entered correctly at time of purchase.

Order Changes & Cancellations

  • Your use of drxfeelgoods.com signifies that you will abide by our order change and cancellation policies.
  • We cannot change the items in your order after it is placed. Please email us before placing your order if you have questions about product availability, sizing, or functionality. We work hard to include accurate product dimensions in each new product listing, so we ask that you consider those carefully before you place your order and choose the size that works best for your own body, as individual needs vary. Do let us know if you have sizing questions or find any product whose dimensions are incomplete: admin@peepshowtoys.com.
  • We are happy to help with warranty claims for non-functioning items, but we do not accept returns on non-apparel items (excluding hats) due to the intimate nature of our products. This is for all customers’ safety and peace of mind. Please feel free to email us at info@drxfeelgoods.com before placing your order if you’d like specific suggestions and product advice.
  • Email info@drxfeelgoods.com immediately with your order number and request for cancellation. We fulfill orders quickly, so cancellation and edits must be requested within 24 hours to guarantee a full refund.

Return Policy

Basically you need to go through the manufacturer warranty if there is one, if not its final sale unless it’s apparel (hats not included)

Shipment Protection

  • To ensure your package arrives at you safely, please make sure to select the “Your Shipment is Protected” checkbox at checkout.
  • Delivery errors sometimes occur with every postal carrier, and Shipping Protection safeguards your purchase against postal service error, loss, or theft.
  • Please note that if you do not purchase Shipping Protection at checkout, Dr. Feelgoods is not responsible for lost packages that are tracked as Delivered.
  • Refunds are not provided if the package is lost due to the customer providing the wrong mailing address. If you input the wrong address, contact info@drxfeegoods.com ASAP to have it changed to the correct one.

Exchange Policy

  • If you accidentally order the wrong item and would like to make an exchange, we can do that for apparel only. Customer is responsible for return & reshipment shipping fees. Email info@drxfeelgoods.com for more details on how that process works!
  • Once the package is marked delivered, you have 30 days to request a refund, return, or exchange.


  • We strive to include accurate product dimensions in each listing, and feel free to contact us at admin@peepshowtoys.com anytime if you’d like more detailed specifications or you have questions about a product’s functions or any other details to help you find the best fit for your unique preferences and needs. Talk to us before you buy!
  • If you believe the product you purchased is defective, please follow the guidelines below. Please note that products that have been modified in any way are not covered by warranty.
  • No question is a stupid question, and we love hearing from you! Always feel free to contact us at info@drxfeelgoods.com, and we might be able to troubleshoot for you.
  • We work within manufacturer’s warranties for all defective products, which cover defects with normal use within a certain period of time (often 1 year from time of purchase, but please inquire about any specific product). *does not include glass
  • Depending on the brand of product you purchased, we will either (1) request that you return the defective product using a prepaid return label, after which a replacement will be issued to you; (2) put you in touch with the appropriate parties at the manufacturer to request a replacement. We reserve the right to discern which of these 2 options best fits the particular product you purchased.
  • We pride ourselves on offering quality products, and hope to help you resolve any defect issues as smoothly as possible.
  • Buyer must pay return shipping fees. Please contact us to initiate the return process at info@drxfeelgoods.com at earliest convenience.
  • Shipping costs are non-refundable
  • Due to COVID-19 sanitary + safety concerns, we are not currently accepting any non-apparel returns. If you are unhappy with your purchase, please contact us and let’s talk about it!
  • Please report any defective items immediately (within 48 hours of receipt).
  • Please do not ship items back without emailing us first – we will not accept returns without authorization.
  • Vintage items are FINAL SALE.
  • Note that vintage items generally have light wear and may have small scratches. We do our best to pick out only the top quality and point out any significant blemishes in photos.

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